stop the fake apologies sell value instead the problem with apologetic sales language many salespeople unconsciously under

Stop the Fake Apologies, Sell Value Instead

michael_brenner
By
Michael Brenner
Michael Brenner is a CMO influencer, agency founder, and experienced marketing leader. He is the founder of MarketingInsiderGroup.com. He is a globally recognized keynote speaker and...
5 Min Read

Brands are rolling out a new stunt before Black Friday: saying sorry for making products “too good.” I think this move is corny, tired, and a little insulting. We don’t need fake contrition. We need fair prices, honest claims, and products that actually last.

“Brands have taken to social media in advance of Black Friday to ask followers for forgiveness. The catch: They’re apologizing for their products being too good.”

That line tells the whole story. This is not humility. It’s a sales pitch dressed up as a confession.

The Fauxpology Humblebrag

These apologies are not apologies; they’re humblebrags. The message is simple: we’re so great, we’re sorry you can’t resist us. I see it everywhere now. The tone tries to be cheeky. The aim is to go viral. The effect is to cheapen trust.

Humor can work in ads. But there’s a difference between wit and smarm. This trend leans hard on smarm. It tells shoppers that brands still think we fall for shiny tricks. I don’t. Many readers won’t either.

Black Friday already brings noise. This adds more. It also dodges the real issues people care about: price hikes, shrinkflation, return policies, and whether a bargain is real or a bait-and-switch.

What This Move Really Says

When a brand “apologizes” for excellence, it admits nothing and risks nothing. There is no accountability in a joke. There’s only a wink and a link to the cart. Meanwhile, customers keep track of broken promises. They remember cracked warranties and products that fail.

If a company wants to talk about quality, it should show it. Show repair rates. Show third-party tests. Show real reviews, not cherry-picked praise.

  • Say what changed: materials, testing, design.
  • Prove durability with data, not quips.
  • Stand behind claims with clear warranties.
  • Offer fair, transparent discounts.

Those steps beat a cutesy apology every time.

The Evidence We’re Offered

In this trend, the only “evidence” is a joke about being irresistible. That’s thin. If your blender outlasts competitors by three years, say so. If your jacket can be repaired for ten bucks, say that. If you cut prices because freight costs fell, show the math. Shoppers love receipts, not coy tweets.

Some defenders will say this is harmless fun. I get it. A little humor can break through. But it still wastes attention. Attention is scarce. Every touchpoint should earn it. If you grab the mic, say something true and useful.

What Consumers Deserve

I want fewer winks and more straight talk. People deserve respect. Respect looks like clear pricing, ethical sourcing, and products that work as promised. It looks like admitting flaws and fixing them. A fake apology dodges that work.

  • Skip the faux humility.
  • Tell me what’s improved.
  • Show me the guarantee.
  • Make returns simple.
  • Price the deal honestly.

That’s how you win trust and keep it.

A Better Playbook for Black Friday

Here’s what I’d rather see in my feed this week:

  1. Plain language: what’s on sale, how much, and for how long.
  2. Proof of quality: testing, certifications, repair options.
  3. Real impact: reductions in waste, better labor standards, verified claims.
  4. Service promises: shipping timelines, support hours, warranty terms.

Stop apologizing for being “too good.” Start being good in ways we can measure.

Final Word

Black Friday doesn’t need more winks. It needs honesty. I’m asking brands to drop the fauxpology and bring receipts. Show your math. Price fairly. Respect our time. If your product shines, we’ll see it without the smirk.

As shoppers, we can vote with our clicks. Reward the companies that speak plainly and stand by their goods. Ask for proof. Share real reviews. Push for warranties that mean something. If enough of us demand better, the jokes will fade—and the value will stay.

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Michael Brenner is a CMO influencer, agency founder, and experienced marketing leader. He is the founder of MarketingInsiderGroup.com. He is a globally recognized keynote speaker and author of three books.