stop chasing retainers start selling outcomes

Stop Chasing Retainers, Start Selling Outcomes

joel_comm
By
Joel Comm
Joel is a New York Times Best-selling author – focused on cryptocurrency, marketing, social media and online business. An Internet pioneer, Joel has been creating profitable...
6 Min Read

I just watched Matthew Larsen break down how a client leapt from $54,000 to $620,000 per month in a year. The lesson is blunt. Agencies don’t scale on hope. They scale on a smart offer, strict filters, and a relentless pipeline. My view as a marketer and entrepreneur is simple: trade flat fees for aligned incentives, and build an engine that compounds attention.

The Stance: Outcomes Beat Hours

Larsen’s core move was switching from a flat monthly fee to revenue share. That one change turned each client into a bigger slice of a smaller roster. It also forced focus. Stop stacking retainers you can’t fulfill. Start pricing like a partner who drives growth.

He’s also ruthless with fit. The client must already run paid ads, have real reach, and a front-end LTV that supports scale. That’s not snobbery. It’s math. Better inputs, better outputs.

“If you want to grow, you’re going to have to get more attention.”

He’s right. But attention without a system is noise. The engine matters.

The System That Actually Scales

Larsen frames four problems that choke service businesses: not enough attention, no capture and nurture process, dependence on referrals, and no way to monetize the 97% who aren’t ready. He hits them head on.

“About 97% of people are out-of-market.”

That single line should change how you build offers. Most of your audience won’t buy your main service now. So sell them something else today and earn the right to sell the big thing later.

Here’s where his playbook gets clever. The “intro offer” is a free funnel build for qualified prospects, backed by a $500 refundable deposit and a performance clause. If they don’t test within 30 days, they get billed $5,000. That does two things. It filters time-wasters and creates urgency. Meanwhile, the revenue-share main offer becomes the real payday.

Proof, Process, Profit

Want the sales team to close more? Stop winging it. He set pre-call education, a tight on-call checklist, and 90-day follow-up. Show rates rose and close rates climbed. The business started acting like a business.

“Messing up your messaging probably is the biggest mistake.”

He targets higher-level operators with language they actually use. Not “how to start ads.” It’s “lower cost per qualified call” and “scale paid campaigns.” That tells the algorithms who to send and tells buyers he speaks their language.

Where I Agree—and Where I’d Push Harder

I love the strict ICP and the intro offer with teeth. I also love the way he monetizes the overflow. Referral fees often get ignored, yet he’s pulled six figures a month by routing misfits to other providers. Add $30,000 in monthly software referrals and you’ve got real leverage.

But I’d push him to add a consulting tier and a proper course. He’s avoiding them to stay “premium.” My take: done right, those products elevate your brand and pre-sell your service. They also turn the out-of-market crowd into a future client list you own.

My Action Playbook for Agency Owners

Based on Larsen’s results and my own experience building online businesses, here’s what to do next.

  • Replace retainers with aligned pricing. Test revenue share tied to ad-sourced revenue.
  • Ship a no-brainer intro offer. Low friction, high signal, with a firm timeline.
  • Codify sales. Pre-call education, a one-page on-call checklist, and 90-day follow-up.
  • Build a real list. Daily or weekday newsletters beat “post and pray.”
  • Monetize the 97%. Referral fees, affiliates, and a lightweight workshop or course.
  • Go strict on ICP. Better disqualifying leads means higher margin and fewer headaches.

These steps force clarity. They also create momentum you can measure every week.

The Bigger Lesson

This case isn’t about hacks. It’s about structure. One client grew fast by changing how they price, who they accept, and how they turn attention into booked calls. The strategy is boring on paper and thrilling in a P&L.

Stop selling effort. Sell results. Then stack offers that pay while your main offer scales.

Final Word

If you run an agency, pick one change to deploy this week. Write your strict ICP. Draft the intro offer with a clear performance clause. Or build the 30-day objection-crushing email flow. Then keep going. Attention, capture, nurture, monetize. Repeat.

The market rewards those who make it easy to say yes—at every stage of the journey. Build that, and growth stops feeling like a guess.

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Joel is a New York Times Best-selling author – focused on cryptocurrency, marketing, social media and online business. An Internet pioneer, Joel has been creating profitable websites, software, products and training since 1995.