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Stop Building Baskin-Robbins Agencies

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By
Joel Comm
Joel is a New York Times Best-selling author – focused on cryptocurrency, marketing, social media and online business. An Internet pioneer, Joel has been creating profitable...
6 Min Read

The rush to start “AI agencies” has created a mess of look-alike offers, copy-paste emails, and random tactics. After watching Adam Erhart lay out his model, I’m convinced most people are starting wrong. My take: focus, profit, and proof beat hustle and hype every time.

Erhart, a seasoned marketing strategist, makes a blunt case for a simple, narrow, AI-driven agency that sells outcomes, not busywork. I agree—and I’ll add this: bold focus paired with automation is the only sane play for 2026. Spray-and-pray is dead.

The Core Argument: Simplicity Scales, Variety Kills

Erhart skewers the “do-everything-for-everyone” shop—the Baskin-Robbins agency with 31 flavors and no results. He argues that agencies fail because they spread themselves thin and hide behind vanity work. He’s right. **Clients pay for customers and cash flow, not content calendars.**

“Clients only care about one thing: results.”

His model hinges on a tight niche, a high-profit, high-value offer, and predictable client acquisition. The standout service today, he says, is an AI receptionist that handles missed calls, books appointments, and reports every win.

“Commitment, courage, capability, then confidence.”

That mindset shift matters. You don’t wait to “feel ready.” You act, measure, iterate, and compound wins.

What Actually Works—and Why

Here’s where Erhart’s approach stands out: it removes low-margin delivery and focuses on money-in, money-out services. I’ve built and sold online businesses for decades. The offers that persist are simple to explain and fast to prove.

  • Pick one niche. Don’t stack three.
  • Sell one primary outcome: more leads, more bookings, more revenue.
  • Use automations to do the work and show the proof with reports.

Why this matters: proof keeps clients, and automation protects margins.

  • Avoid custom projects that sprawl—web builds, one-off apps, endless content.
  • Lean into high-margin tools—AI receptionist, web chat, review systems, reactivation campaigns.
  • “Superstack” add-ons only after the first win; never bundle-dump.

This stacked path is clean: fix missed calls, then fix reviews, then capture site visitors. Each step solves the next bottleneck and earns the next fee.

Evidence, Not Ego

Erhart backs this with hard experience—multiple seven-figure agencies and a long list of student wins. The message isn’t “work less.” It’s “work on the right things.” He hammers two traps: hope-based referrals and cloned cold emails. Both make you a price-taker.

His math is simple: connect, convert, close. Scale the inputs, and you scale the outcomes. As someone who rode the early waves of social media and crypto, I’ve seen fads burn out. Systems don’t. **If you can flip on demand, you can sleep at night.**

Where I Push Harder

Three additions from my playbook:

  • Own your data. Build a clean CRM and tag every lead source. Tracking turns guesses into control.
  • Publish proof. Short case reels, call snippets, and monthly scorecards beat decks and claims.
  • Price with a spine. Use waterfall pricing, but never discount without removing scope—ever.

On niches, Erhart is spot-on: boring often pays best. I’d add a filter—pursue services with clear lifetime value. HVAC, pest control, appliance repair, and alarm systems check that box. If you enjoy the niche, even better. Energy sells.

Answering the Skeptics

“AI receptionists will turn off customers.” That was true when voices sounded robotic and dumb. Not now. If your system books fast and answers common questions, the business wins. The alternative is voicemail—or nothing at all.

“I’m not ready.” You’re not supposed to be. As Erhart puts it so well:

“Make the commitment. Courage follows. Capability is built. Confidence comes last.”

The Move Right Now

Here’s the path I’d follow this week:

  1. Pick one local niche with strong lifetime value.
  2. Offer one outcome: more booked calls via AI receptionist.
  3. Install reporting so every win is visible without asking.
  4. Run a reactivation campaign to fund month one.
  5. Add reviews or site chat only after the first win.

Then lock in a daily target: connections, booked calls, proposals sent. Track it like your rent depends on it—because it does.

Final Thought

Most agencies drown in options. The smart ones sell proof. Erhart’s model cuts noise, raises margins, and rewards focus. My opinion is simple: **stop chasing tactics and start selling outcomes.** Pick a lane. Ship value fast. Stack wins. Then scale with intent.

Your call to action: choose one niche and one high-profit service today. Set a 30-day goal for booked appointments and reportable results. Show proof. Raise prices. Repeat.

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Joel is a New York Times Best-selling author – focused on cryptocurrency, marketing, social media and online business. An Internet pioneer, Joel has been creating profitable websites, software, products and training since 1995.